When it comes to assess the benefits of the internet and mobile customer satisfaction survey, it is a must that you give response to your customer’s feedback timely and appropriately. While you collect customers’ feedback in terms of their contentment regarding the products and services, it is quite crucial to consider the level of their immediacy to a greater degree. Incidentally, giving response to customers’ feedback without delay is today considered a mainstream business strategy in order to rev up customer’s satisfaction on a respondent-by-respondent fashion.
Now the question turns up like whether you are able to respond to your target end users without delay? Triggered email alerts serve a great tool in this concern in the instance when you want to receive notification every time a specification comes about in a customer service satisfaction survey.
Triggered email alerts perform a blinding job when you seek to receive notifications every time a so-called activity comes to pass in a customer service satisfaction survey. Based on your personal needs, you have the flexibility to customize your survey that can let you send triggered email alerts to specified email addresses when a respondent chooses a particular answer to a question or questionnaire. The individual(s) in your firm/company that receives the triggered email alerts is able to respond right away via a follow-up phone call or email.
Triggered email alerts are just the ticket for your online or mobile surveys in a variety of ways as follows:
- Shoot a specific email based on a variety of conditions such the age and sex of the respondent is to name a few.
- Let in personalized email alert messages with statistics derived from the survey, for example:
- Response to a specific questionnaire
- Personal information
- Human ecologies
- An integral score
Alternatively, it can be as hassle-free and straightforward as being apprised when a survey has been out and out over.
You should invariably respond timely to iron out any specific or potential customer support issues. Acknowledging and giving response to your customers’ feedback no matter whether it is commendable or derogatory has both short and longstanding effects on your business. Considering your customers at the top of priority by giving them instant and heartfelt reply is a great help to ironing out issues right away, and at the same time cutting down the level of any negative impression on your business.